Privacy Policy

Effective date: March 28, 2026

Arlo ("we", "us", "our") operates the Arlo mobile application and website at followarlo.com. This Privacy Policy explains what data we collect, how we use it, and your rights.

1. Data We Collect

Account Information

Name, email address, and profile photo (provided during sign-up)
Authentication data from third-party sign-in providers (Google, Apple)

Content You Create

Product listings, descriptions, and images (for sellers)
Chat messages exchanged with other users
Favorites and saved items

Automatically Collected Data

Device type, operating system, and app version
Approximate location (city-level, derived from IP address — we do not use GPS)
Usage analytics (screens viewed, features used)
Crash reports and performance data

2. How We Use Your Data

Provide, maintain, and improve the Arlo service
Enable communication between buyers and sellers
Personalize content and recommendations
Send service-related notifications
Detect and prevent fraud or abuse
Comply with legal obligations

3. Third-Party Processors

We share data with the following processors, solely to operate the service:

Processor	Purpose	Data Shared
Supabase	Database and authentication	Account data, app data
Stream	In-app messaging	User IDs, chat messages
Cloudflare R2	Image and file storage	Uploaded media
Sentry	Error tracking	Device info, crash reports
BetterStack	Logging and uptime monitoring	Server logs (anonymized)
PostHog	Product analytics	Usage events, device info

4. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where we are required by law to retain it longer.

Anonymized analytics data may be retained indefinitely for service improvement.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Export your data in a portable format
Withdraw consent for optional data processing
Object to processing based on legitimate interests

To exercise any of these rights, contact us at privacy@followarlo.com.

6. Cookies and Tracking

The Arlo mobile app does not use cookies. Our website uses only essential cookies required for the site to function. We do not use third-party advertising trackers.

7. Children's Privacy

Arlo is not intended for children under 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

8. Data Security

We use industry-standard measures to protect your data, including encryption in transit (TLS) and at rest. However, no method of transmission over the internet is 100% secure.

9. International Transfers

Your data may be processed in countries outside your own. We ensure appropriate safeguards are in place for any international transfers in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by email. Continued use of the service after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:
privacy@followarlo.com